Job Description

We are looking for a dedicated and service-oriented Student Advisor to join I Can Read Indonesia. In this role, you will serve as a key bridge between parents, students, teachers, and Centre Management, ensuring excellent communication, smooth academic progress, and high levels of customer satisfaction.

Responsibilities

• Coordinate and manage course schedules and progress in collaboration with the Centre Manager.
• Collect progress reports from teachers.
• Remind parents and teachers about Parent-Teacher Meetings (PTMs) and conduct the meetings.
• Provide customers with up-to-date information on student progress, achievements, and class lesson developments.
• Facilitate communication among course teachers, parents, and students to monitor teaching quality and academic results, while maintaining strong relationships with the Centre Manager and all customers to meet renewal targets.
• Achieve targets for retention, referrals, and customer satisfaction.
• Record essential information regarding student progress, summaries, and transition test results.
• Observe lessons to assess students’ achievements, progress, and concerns, and share feedback with parents.
• Coordinate with teachers and the Centre Manager to distribute course certificates.
• Create and facilitate activities for students who are waiting before and after class.
• Address and resolve complaints and suggestions from customers.
• Perform other duties and responsibilities as assigned by the company when necessary.

Requirements

• Degree/diploma level qualifications, preferably in Teaching, Education, Early Childhood Studies, English, English Literature, or Linguistics.
• Strong command of the English language.
• Enthusiasm for teaching children.
• Strong communication and interpersonal skills.
• Ability to operate with a high level of integrity and professionalism.